Privacy Policy

Last updated: December 3, 2025

FillCare Australia ("we", "us", or "our"), operated by Meem International (ABN: 56 602 689 001), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fillcare.com.au or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website or portal
• Apply for nursing or healthcare positions
• Contact us for employer staffing solutions
• Subscribe to our newsletter
• Fill out contact forms

This information may include:

• Name, email address, phone number
• Date of birth, passport details
• Educational qualifications and certifications
• Work experience and employment history
• Immigration status and visa information
• Professional registration numbers (e.g., nursing council)
• English proficiency test results
• Business information (for employers)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

• Recruitment Services: Match candidates with suitable employers and facilitate the recruitment process
• Visa Support: Assist with visa sponsorship documentation and connect you with registered migration agents
• Communication: Respond to inquiries, send updates about your application, and provide relevant information
• Service Improvement: Analyze usage patterns to improve our website and services
• Legal Compliance: Meet our legal and regulatory obligations
• Marketing: Send promotional materials with your consent (you can opt out at any time)

3. Sharing Your Information

We may share your information with:

• Potential Employers: To facilitate job matching and placement (candidates only)
• Migration Agents: Registered MARA agents who assist with visa applications
• Skills Assessment Bodies: For skills verification purposes
• Government Agencies: Department of Home Affairs and other regulatory bodies as required
• Service Providers: Third parties who help us operate our business (e.g., IT services, email platforms)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, candidate data is retained for 7 years after last activity, in line with Australian record-keeping requirements.

7. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. International Data Transfers

As we work with candidates in India and other countries, your information may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

FillCare Australia
Operated by Meem International
ABN: 56 602 689 001
Email: privacy@fillcare.com.au
Phone: 1300 288 604

For complaints about our handling of personal information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.